This policy was published on 2025-10-14.

Edgewise Insurance Brokers Pty Ltd (AFSL 307654) subscribes to the Insurance Brokers Code of Practice and is a member of the Australian Financial Complaints Authority (AFCA). When acting on behalf of an insurer, we comply with the General Insurance Code of Practice. We are committed to resolving any issues promptly and fairly in accordance with our Complaints and Disputes Policy.

If You Are Not Satisfied

If you are not satisfied with a product, service, or possible breach by your broker, authorised representative, or one of our team:

Firstly, contact your Edgewise representative with whom you are dealing.

If your issue cannot be resolved, contact our Complaints Officer:

Complaints Officer
Edgewise Insurance Brokers Pty Ldt L4, 449 Punt Rd,
Cremorne VIC 3121
Phone: 03 9425 1333
Email: email@edgewise.com.au

The Complaints Officer will acknowledge your complaint in writing and aim to resolve the matter within 30 calendar days of receipt.

If still unresolved, you may seek further review by contacting:

Steadfast Customer Advocacy Service

This service provides Steadfast Brokers’ clients with support, advice, and assistance regarding customer satisfaction and experience. If no acceptable resolution can be reached, you may contact:

• Email: customeradvocacy@steadfast.com.au
• Phone: 02 9495 6500

Australian Financial Complaints Authority (AFCA)

AFCA is a free consumer service that independently assesses complaints.

• Write to: GPO Box 3, Melbourne VIC 3001
• Phone: 1800 931 678
• Email: info@afca.org.au
• Online: www.afca.org.au